GSA Releases Human-Centered Design Evaluation and Buying Guide – On April 24, 2020 The U.S. General Services Administration today issued an Evaluation and Buying Guide [PDF – 823 KB] to help federal agencies seeking Human-Centered Design (HCD) services to improve Customer Experience (CX). Today’s release of the HCD buying guide supports the President’s Management Agenda’s Cross-Agency Priority Goal on Customer Experience

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