GSA IT Schedule 70 Program to Incorporate Automated Contact Center Solutions Special Item Number (SIN 132-20) – The General Services Administration (GSA), Office of IT Schedule Contract Operations, is establishing a new Automated Contact Center Solutions (SIN) 132-20. The ACCS SIN provides a deep pool of pre-vetted vendors with a diverse set of contact center solutions. The SIN focuses on the technologies that enable customer engagement and solutions.  If you have any questions or need further information about this new SIN please contact your Gormley Group GSA Consultant.

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